Orders placed by 2pm are normally dispatched that day and delivered on the 2-3 Working Days.
*Due to their generous size our Extra Large Trunks, Extra Large Bamboo Hoop Handle Log Baskets, Extra Large Kubu Rectangle Log Basket with Hoop Handles and Extra Large Pet Beds shall be dispatched on a 48 hour delivery service.
*Our free delivery service covers Mainland UK with the exception of Scottish Highlands, Scottish Isles, Isle of Man, Channel Islands, Scilly Isles and certain postcode areas where additional charges may apply.
Delivery Area out with free delivery
Non-mainland isles and: AB, DD, IV, KW, KY, PH, PA, we are unable to offer delivery of our items to Northern Ireland nor to the islands.
If you require delivery outwith our free delivery area any additional charges will be calculated during the checkout allowing you to decide if you wish to proceed. An average cost as a guide is £9.99.
Frequently Asked Questions
How long does it take to deliver
We aim to deliver on the NEXT working day of receiving your order. Some popular items are sold in advance if current stock has sold out; for such products, our website will display dates for the next available delivery at the time of purchase. Due to their generous size our Extra Large Bamboo Hoop Handle Log Baskets, Extra Large Kubu Rectangle Log Basket with Hoop Handles and Extra Large Pet Beds shall be dispatched on a 48 hour delivery service, due to the restrictions put in place by the courier companies.
How do I find out when my delivery will arrive
Parcelforce , Amazon Shipping , DHL or Tuffnells will send SMS or email confirmation once your parcel has been dispatched. All orders will be delivered Monday to Fridays (excluding bank holidays), generally on a next day service*. During adverse weather conditions, deliveries may be disrupted.
Who will deliver my item(s)
We use Amazon Shipping Logistics, Parcelforce 24/48 hour service, DHL, Tuffnells. If you request for comments to be added to your delivery, please be aware that it is down to the discretion of the individual courier driver; unfortunately we cannot be held responsible for instances when specific instructions (e.g. please leave in porch) are not followed through by the driver.