Returns and Refund Policy
You are more than welcome to return your item(s) within 14 calendar days from the date you have received it.
To be eligible for a return, your item(s) must be unused, in the same condition as received and in its original packaging
You will be responsible for paying your own shipping costs for returning your item(s). Shipping costs are non-refundable.
Please complete our Returns Form this will prevent any delay in processing your return.
Download Our Returns Form Returns Form
you are more than welcome to use a courier of your choice but please note we are unable to accept returns via DPD
Wovenhill can arrange for a collection on your behalf at the cost of £14.99, this will be deducted from your refund once the item is received at Wovenhill.
If this is something you wish to proceed with please email email@example.com with your order number and a day of your choice (Monday – Friday) on which you would like the collection to take place.
As we are an online only company with no retail premises we cannot trade as such, therefore, we are unable to accept returns in person.
Once the goods have been received and inspected, we will refund via the original payment method used to purchase your item(s) within 48 hours. It may take longer to show on your statement depending on your card issuer.
Contact us if you need any further assistance with your return please contact us at firstname.lastname@example.org
In the unlikely event that you receive an item with a fault or damage, please email us at email@example.com with your order number and photos of the issue within 7 calendar days of delivery. We will aim to contact you to discuss a solution within 2 working days